Privacy policy

Please read our privacy Policy - How to contact us - 03 8361 5889 is committed to working with its customers to obtain a fair resolution of any complaint or concern about privacy. To contact us with a compliment or complaint or a privacy question, you can: Write to us at: Privacy Contact Officer 60 Eirene St, Melbourne Vic 3013 ; OR Call our Customer Contact Center on 03 8361 5889 between 9.00 am and 5.00 pm EST Monday to Friday.

Your acknowledgement of our Privacy Policy

This Privacy Policy is published on our web site in order to meet out obligation under National Privacy Principle 5.1 which requires us to set out our policies on the management of personal information in a clearly expressed document which is available to anyone who asks for it.

Without limiting the generality of the above statement, your use of this website constitutes an acknowledgement that you have been made aware of our privacy policies.

This policy does not create or confer upon any individual any rights, or impose upon any rights or obligations outside of, or in addition to, those rights or obligations imposed by the Privacy Act 1988 (Cth), the Spam Act 2003 (Cth), the Do Not Call Register Act 2006 (Cth) or related legislation ('the legislation'). Should there be, in a specific case, any inconsistency between this statement and the Act, this statement shall be interpreted, in respect of that case, to give effect to, and comply with the legislation.

This policy includes examples but is not intended to be restricted in its application to such examples, therefore where the word 'including' is used, it shall mean 'including without limitation'. Personal information

Personal information means information we hold about you from which your identity is either apparent or can be reasonably determined.

Uses and sharing

We use personal information you provide only for purposes consistent with the reason you provided it, or for a directly related purpose.

Generally, we will not use your personal information to market to you unless we have either your implied or express consent but in situations where it is impractical to obtain your prior consent, we will ensure you have an ability to opt out of future such communications.

We do not share your personal information with other organisations unless you give us your express consent, or where sharing is otherwise required or permitted by law, or where this is necessary on a temporary basis to enable our contractors to perform specific functions.

Your rights and choices

You may interact with us anonymously where this is lawful and practicable.

You have the right to request access to the personal information you provide, and to correct or update your personal information. This right is subject to certain exceptions allowed by law.

You may instruct us to remove any previous consent you provided to receive marketing communications from us.

About this Privacy Policy

We respect your personal information and your right to privacy. At, protecting your privacy when handling your personal information is very important to us and is fundamental to the way we serve you.

At, we know that when you give us your personal information, it imposes a serious responsibility upon us. We are committed to protecting your personal information and maintaining your trust.

This Privacy Policy describes the information that may be collected by, the choices you can make about your personal information and how we protect your personal information.

Children's privacy believes it is important to provide added protection for children online. We encourage parents and guardians to spend time online with their children to participate in and monitor their online activity.

When we knowingly collect personal information from children, we ask only for the minimum information necessary to seek access to the information or service for which the child is requesting.

Further information on privacy

You can obtain further general information about your privacy rights and privacy law from the Office of the Australian Information

Commissioner by:

calling their Privacy Hotline on 1300 363 992, or visiting their web site at , or by writing to:

The Australian Information Commissioner GPO Box 5218 Sydney NSW 1042

Contact us for terms and conditions

Our terms and conditions for warranty on materials and labor can be expanded to you over the phone. (03) 8362 5889

Privacy Policy|Terms Of Use

Terms of use

United Electrical may at any time vary these terms of use by publishing a revised version of the terms of use on this website

Use of this site, available as signifies your agreement to the Terms Of Use / Disclaimer.

Disclamer - web site (including it's domain name), ® is a copyright of United Electrical Services Pty Ltd. Any unauthorised use of this web sites content (either in whole or part-thereof) by way of it's text copy, graphic files, content, or duplication of it's visual design, for commercial or private gain will be deemed to be an infringement of copyright against media pty ltd and will be pursued through all necessary legal channels to re-cover costs and damages.

Links to 3rd party websites - This web site may contain hyperlinks to web sites operated by parties other than United Electrical Services Pty Ltd. United Electrical Services Pty Ltd does not control such web sites and is not responsible for their content. inclusion of hyperlinks to such web sites does not imply any endorsement of the material on such web sites or any association with their operators.

Self Diagnosis

United Electrical do provide a service for the diagnosis of appliance faults for a small fee. It is advised this service is used to safeguard YOU the consumer in misinterpreting appliance faults, then purchasing parts and installation services from us. United Electrical Services do not except liability on behalf of any third party / owner occupier / and self diagnosis for the ordering of parts and services.

Charges - Wasted Appointments

It is our highest priority to provide you with an on time service between the time bracket you have been given. If in the Event that we are not running on time you will be given a courtesy call to either reschedule for another time slot or day. We will always call or text you half hour before arriving to establish property entry and that a responsible adult is available for the appointment. If your not available and have not informed our office on the opening bushiness day of the appointment we have the right to charge/invoice you for a wasted appointment fee of $80.00 non refundable

Warranty - All Warranty enquires please email

Our company policy is to handle all Warranty issues via email, to eliminate any misunderstandings and to documented the Warranty progress we believe this provides a quicker outcome for both consumer and service provider. Unfortunately there is a process with Warranty claims as we and the manufacturer need to determine all possibilities as to why issues are arising with electrical components or repair technique. We cannot just assume what the problem may be and replacing parts without understanding the underlying issues, and as inconvenient that may be at times, we would appreciate your patience and allow the warranty to take its course

Quotes And Correspondences

All quotes and correspondences are valid for 7 days only.

United Electrical Services reserve the right to evaluate all work before the commencement of works and before providing a fixed price agreement of service, All verbal/email/texting correspondence / agreement are not final until a United Electrical Services representative enters a legal agreement with the consumer / home owner/ business owner or representative for the services to be undertaken, All correspondence is final when the signing of our work order agreement to commence the services is signed by you and a copy provided when completed.